Privacy Policy
Last updated: 17 July 2026
Pure Water Filters R Us ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
Pure Water Filters R Us supplies, installs and maintains water filtration systems in Queensland, and sells water filtration products online across Australia, with installation and service on the Sunshine Coast and Moreton Bay, Queensland. ABN 99 652 070 892.
Personal information we collect
- Identity and contact details — name, phone number, email address, delivery and property address.
- Order and payment details — products purchased, delivery information and transaction records. Card payments are processed securely by our payment provider (Shopify Payments or the gateway connected to our store); we do not store your full card details.
- Enquiry and job details — information you provide in forms, emails or calls about your water supply, property and requested work.
- Technical data — basic analytics information when you use our website (such as device type and pages viewed) collected through our website platform, Shopify.
How we collect information
We collect personal information when you place an order, submit a contact or quote form, call, email or message us, or engage us to provide products or services.
Why we use personal information
- To process, deliver and invoice orders;
- To respond to enquiries and provide quotes;
- To schedule installation and maintenance services;
- To send service reminders (such as cartridge replacement reminders) where you have requested them;
- To maintain records for warranty, compliance and safety;
- To improve our website and communications;
- To meet legal and regulatory obligations.
Disclosure
We share information with trusted third parties only as needed to run our business — including our payment processor (eWAY), our website platform (Shopify), our product supplier for order fulfilment and delivery, delivery carriers, and IT providers hosting our email or website. We take reasonable steps to ensure those parties handle information consistently with Australian privacy law. We do not sell your personal information. We may disclose information where required by law.
Overseas disclosure
Our operations are based in Australia. Some service providers (such as our website platform) may store data outside Australia; we take reasonable steps to ensure appropriate safeguards apply under APP 8.
Security
We use reasonable technical and organisational measures to protect personal information. No internet transmission is fully secure; you share information at your own risk when using email or web forms.
Access, correction and complaints
You may request access to the personal information we hold about you or ask us to correct it, using the contact details below. If you believe we have breached the APPs, contact us first so we can try to resolve it. If unsatisfied, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Changes
We may update this policy from time to time. The latest version will always appear on this page.
Contact
sales@purewaterfiltersrus.com [CONFIRM] · 1300 600 724